Metrics that matter: reach and engagement

Social Media for Home Services: Documentation Over Creation with Jen McKee. In this episode, we sit down with Jen McKee, the founder of Keyword Marketing (and the woman famous for the purple hair in the trades!), to demystify social media for contractors. If you’ve ever felt that social media is too complicated, too "cookie-cutter," or simply takes too much time, this conversation is for you. Jen shares her journey from the restaurant industry to becoming a pioneer of TikTok for home service companies. She breaks down the "Big Three" platforms and explains why the most successful content isn't polished production—it’s authentic documentation.

What You’ll Learn in This Episode:

The Documentation Mindset: Why your daily life on the job site is more valuable than expensive, staged graphics.

The "Big Three" Strategy: How to leverage Facebook, Instagram, and TikTok without needing a massive internal team.

Metrics That Matter: Moving beyond "likes" to focus on reach, engagement, and actual lead generation.

Social as a Recruiting Tool: How showing your company culture on camera helps you hire better people.

Paid vs. Organic: When to boost your brand awareness with a paid budget and how to track your cost per lead.

Authenticity Over AI: Why human connection and "raw" content will always win the day over fake or over-produced media.

The Growth Experience

https://thegrowth-experience.com/

Kee Hart Marketing

https://keehartmarketing.com/

Timecodes

00:00:07 – Introduction: Chris introduces Jen McKee, known in the trades for her signature purple branding and her expertise in social media marketing.

00:01:03 – The Growth Experience Conference: Details on Jen’s upcoming event in San Antonio (March 30th to April 1st)

00:02:45 – The Struggle with "Cookie Cutter" Social: Why generic graphics fail and why internal "human" documentation works better.

00:05:34 – Jen’s Background: How she transitioned from 17 years in the restaurant industry to pioneering residential home service content on TikTok.

00:08:41 – The Big Three Platforms: A strategy for using Facebook, Instagram, and TikTok effectively without over-differentiating content for small teams.

00:10:12 – Step One: Documenting, Not Creating: Advice for contractors to start simple by documenting daily life in the field or office rather than overthinking production

00:12:17 – Video Indexing and YouTube Shorts: Insights on how Google is currently indexing video feeds from social platforms.

00:14:27 – Key Metrics for Success: Why reach and engagement are the primary indicators for organic social visibility.

00:17:38 – The Two Pillars of Content: Gary Vaynerchuk’s philosophy on combining Education and Entertainment.

00:20:44 – Paid Social Strategy: Measuring ROI through cost-per-lead and the importance of having internal systems to book leads from social media.

00:26:17 – The Importance of Creative in Ads: Why high-quality video and photos are now essential for Facebook ad performance.

00:28:06 – Case Study: High Revenue from Facebook: Examples of contractors generating up to 40% of their revenue via social media.

00:31:14 – Boosting Internal Culture: How filming TikTok trends can improve employee morale and serve as a powerful recruiting tool.

00:39:22 – The Client Onboarding Journey: How Jen’s team uses local videographers to build a 3-to-6-month content library for clients.

00:44:27 – Overcoming Camera Shyness: Why business owners must get uncomfortable to ensure growth and the power of visibility.

00:46:55 – Authenticity vs. AI: The value of unedited "raw" content and why current AI tools cannot yet replace authentic human connection.

00:53:03 – The Future of Social: Predicting the rise of live-streaming actual job sites and using tools like Meta glasses.

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