How United Segments Its Customers

United announced major changes last week to its MileagePlus loyalty program. It soon will offer the biggest incentives to credit cardholders, while removing perks from other flyers. Brian Sumers and Brett Snyder discuss why it's a good thing that United is rewarding its best customers, even if some travelers are upset.

Reach top leadership and decision-makers at airlines around the world by sponsoring The Air Show. We are currently booking campaigns for 2026. Visit www.theairshowpodcast.com to get in touch with us.