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The Real Impact of AI on Service Design / Pablo Fernández Vallejo / Ep. #221

Service Design Show

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Language, Bias, and the Future of AI in Service Design

This chapter examines the speaker's personal ties to their grandparents' language and the implications of AI's training data disparities across languages. It emphasizes the risks of over-representing certain languages, particularly English, and the need for diverse representation in AI models. The discussion also explores the evolution of service design in light of AI advancements and the importance of critical thinking amidst automation and augmentation.

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