Streamlining Technician Workflows

Scott MacKenzie hosts Joe Caetano from Elevotec to discuss their EAM Hexagon mobile product. Joe demonstrates the app's features, including single sign-on, offline capabilities, and real-time updates. He highlights the app's efficiency in reducing paper usage and improving data accuracy. A case study from a water and wastewater company shows a significant reduction in work orders from 2530 to 1, enhancing operational efficiency. Joe emphasizes the importance of digital tools in modern maintenance, predicting future advancements like AI and potential wearable tech. He encourages organizations to adopt digital solutions to stay competitive and improve asset performance.

Action Items

• [ ] Explore the potential of AI integration within the Hexagon EAM Digital Works mobile solution.
• [ ] Follow Elevotec on social media (LinkedIn) to stay updated on the latest developments and educational content.

Outline

Introduction to Industrial Talk Podcast

• Scott MacKenzie introduces the Industrial Talk Podcast, emphasizing its focus on industry professionals and innovations.
• Scott welcomes listeners and expresses gratitude for their support.
• Scott introduces Joe Caetano from Elevotec, who will discuss a mobile product called EAM Hexagon.
• Scott mentions the importance of staying updated with industry technology and encourages listeners to engage with the platform.

Joe Caetano's Introduction and Background

• Joe Caetano introduces himself as the Practice Director for Elevotec, with extensive experience in maintenance engineering and asset management.
• Joe highlights the evolution of technology from paper to digital solutions, emphasizing the benefits of digital work apps.
• Scott and Joe discuss the inefficiencies and challenges of relying on paper for maintenance records.
• Joe explains the concept of offline apps and their importance in maintaining productivity without a constant internet connection.

Demonstration of EAM Hexagon Mobile App

• Joe begins demonstrating the EAM Hexagon mobile app on his phone, showing how it syncs data both online and offline.
• Scott and Joe discuss the user-friendly interface and the ability to resize the app for different devices.
• Joe demonstrates the single sign-on feature, which simplifies the login process for users.
• Joe shows how the app provides a call to action with inbox notifications for service requests and approvals.

Day in the Life of a Technician

• Joe explains the day-to-day activities of a technician using the EAM Hexagon app, including starting and stopping timers for tasks.
• Joe highlights the importance of accurate barcode scanning for inventory management and precision.
• Joe demonstrates how the app tracks activities and generates follow-up work orders, reducing the need for paper.
• Joe emphasizes the benefits of having all data in one centralized location, improving efficiency and accuracy.

Real-Life Implementation and Feedback

• Joe shares a real-life example of a water and wastewater company that reduced work orders from 2530 to 1 using the mobile app.
• Scott and Joe discuss the significant reduction in administrative work and the improved data quality.
• Joe explains the implementation process, including modernizing configurations and providing training.
• Joe mentions the positive feedback from technicians who appreciate the ease of use and efficiency of the mobile app.

Handling Historical Data and Future Developments

• Joe discusses the process of importing historical data into the EAM Hexagon system, emphasizing the importance of accurate data transposition.
• Joe shares the story of a company that took over two months to modernize their configuration and successfully implement the mobile app.
• Joe talks about the future potential of AI in improving maintenance forecasting and efficiency.
• Joe speculates on the possibility of future devices like Google Glasses enhancing maintenance work.

Conclusion and Contact Information

• Scott and Joe wrap up the discussion, with Scott expressing his admiration for the mobile app and its benefits.
• Joe shares his experience of using cue cards and paper for maintenance schedules in the past and how the EAM Hexagon app has revolutionized the process.
• Joe emphasizes the importance of adopting digital tools for maintenance to stay ahead and improve efficiency.
• Joe provides contact information for Elevotec and encourages listeners to follow them on social media for more updates and educational content.