#11 Acquiring the domain Cars.com, Signing up first 100 dealers, Pulse on the car market, EVs, DTC, Disrupting vehicle trade-ins | Alex Vetter, CEO of Cars.com
Car Dealership Guy Podcast
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How to Win Customer Loyalty
I didn't realize it's at that level, but I think it's pretty well. You think about retail experiences, right? Many progressive retailers have these no hassle return policies and just wow customers with support. Dealerships know this that they want if they can take care of a customer getting them out of a car. The chances of them buying the next car from them are through the roof. And by doing that, they're going to win customer loyalty.
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