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#251 Multimodal design with Cheryl Platz

UX Podcast

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The Rise and Fall of Clippy

Cheryl: When we were doing Cortana, the discovery arc I was working on was after you've done a touch scenario, giving you a way to say like, hey, did you know you can do this in voice two? Use this utterance to do exactly what you just did. It's not like pop up in your face. It's on the same screen that's confirming what you just completed. But we know it's something that might be useful to you because you just completed that task, that specific task. So when Clippy started becoming hip again, I should have known that we were in the upside down. People are too young. This is the problem. They don

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