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Managing product redesigns and user feedback - Miguel Fernandez (VP Product Design, Slack)

The Product Experience

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User Experience Design for Engagement

This chapter explores the complexities of designing user experiences for platforms requiring prolonged engagement, emphasizing the difference between utility-driven and sustained use products. It highlights key design principles from Slack, such as minimizing cognitive load, understanding user needs, and the importance of collaboration and feedback in developing and operationalizing product principles.

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