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134 From Kitchen Table Startup to Silicon Valley Mega-Success with Mikkel Svane

The School of Greatness

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The Importance of Attitude in Customer Support

Sannezcan has raised more than $90 million from investors. The company is based in San Francisco and was founded by former Google executive Scott Forbrig, who now runs his own tech start-up called Inventor. "I think I would always go, you know, like attitude over skills," he says of the ideal customer service manager.

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