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The Labor Episode: How the Omni Hotel Chain Is Dealing With Hiring Right Now

Odd Lots

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Navigating Labor Challenges in Hospitality

This chapter explores the current issues faced in the labor market, particularly in the hospitality industry, highlighting the shift in wage strategies and the role of quality in hiring practices. It examines the balance between maintaining personal customer service and embracing automation amid rising labor costs and the ongoing effects of the COVID pandemic.

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