Chick-fil-A and customer encouragement

They contrast Chick-fil-A's relational, encouraging culture and label it a GE pairing focused on hospitality.

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How can you tell which Working Genius pairing defines the company where you work?

In episode 109 of the Working Genius Podcast, Patrick Lencioni and Cody Thompson explore whether organizations have a dominant Working Genius pairing just like individuals do. Joined by Matthew Lencioni, they test the idea against well known brands and unpack how culture, customer experience, and leadership all point to a company’s natural strengths and blind spots.

Matthew Lencioni is part strategist, part behind the scenes operator, and fully immersed in the world of Working Genius. As a key voice at The Table Group, he helps translate big ideas into practical applications, while also keeping Patrick and Cody honest when their theories start getting a little too comfortable.

Topics explored in this episode:

(00:00:33) Can a company have a genius?

Patrick introduces the idea that organizations may have dominant Working Genius pairings just like individuals do.
Cody explains that company culture and customer experience often make those pairings visible to employees and customers alike.

(00:05:44) Comparing big brands

Patrick and Cody compare In N Out and Chick fil A to show how similar companies can operate from very different genius pairings.
They argue that In N Out reflects efficient service and execution, while Chick fil A leans more heavily into encouragement and relational energy.

(00:10:40) Starbucks, Shark Tank, and the role of discernment

Patrick and Cody examine Starbucks as a company shaped by discernment and tenacity through curation and operational consistency.
They also debate Shark Tank’s pairing and conclude that its format centers on evaluating opportunities and driving action.

(00:16:57) What WI companies struggle to do

The discussion shifts to wonder and invention, with Patrick and Cody noting that WI organizations may generate brilliant ideas without carrying them into activation or implementation.
They caution that employees with strong WI may need the right environment or the right role to feel fully used and energized.

(00:22:09) Founders, company bias, and practical implications

Patrick and Cody discuss how a founder’s genius can shape a company’s culture, using Dave Ramsey and The Table Group as examples.
Patrick closes by warning leaders not to push out employees with different geniuses, since companies need a fuller range of strengths than their dominant pairing alone provides.

This episode of The Working Genius Podcast with Patrick Lencioni is brought to you by The Table Group: https://www.tablegroup.com. We teach leaders how to make work more effective and less dysfunctional. We also help their employees be more fulfilled and less miserable.

The Six Types of Working Genius model helps you discover your natural gifts and thrive in your work and life. When you’re able to better understand the types of work that bring you more energy and fulfillment and avoid work that leads to frustration and failure, you can be more self-aware, more productive, and more successful. The Six Types of Working Genius assessment is the fastest and simplest way to discover your natural gifts and thrive at work: https://workinggenius.me/about

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