The Changing Landscape of Customer Habits and Microsoft's Office Suite

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Episode 1585:

Nir Eyal explores how Microsoft Office built a strong user habit using his "Hooked Model" but now faces threats from competitors like Google Docs. As interfaces evolve and new generations adopt different tools, even the most ingrained habits can be disrupted proving that no product is immune to change.

Read along with the original article(s) here: https://www.nirandfar.com/2015/01/loyaltylimits.html

Quotes to ponder:

"I’ll never quit Microsoft Office. It does too much for me to leave it."

"The power of the Office hook depends on getting new users to invest in the product by learning the software, creating documents, and eventually paying for it."

"Whenever the interface people use to access a technology changes such as the shift we see now from desktop to mobile the deck of user habits is reshuffled."

Episode references:

Hooked: How to Build Habit-Forming Products: https://www.amazon.com/Hooked-How-Build-Habit-Forming-Products/dp/1591847788

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