Headwinds: Patient Engagement and Plan Design

"I've got a patient in Washington state. He's traveling 100 miles every other week to receive an infusion. We moved this patient into the home and saved the plan $700,000 on this one patient...on gout treatment."

Why are infusion drugs quietly destroying your health plan's budget?

This week, my guest is Rob LaHayne, Co-Founder of Leap Health. We pull back the curtain on one of the most overlooked and expensive categories in healthcare: Specialty Infusion Care. Because these drugs are administered by a medical professional, they are billed through the medical plan under "J&Q Codes" - subjecting them to massive hospital markups and "buy-and-bill" margin games.

In this episode, Rob explains how Leap Health is solving this by taking over the supply chain, procuring the drugs transparently without margin, and redirecting patients to their own homes or convenient infusion centers. We discuss how these J&Q codes are often the hidden culprit behind breached stop-loss deductibles and skyrocketing renewals, and why shifting the site of care is a win for both the employer's budget and the patient's quality of life.

If you're a benefits consultant trying to figure out why your client's medical spend is out of control, or an employer tired of paying massive hospital markups for necessary medications, you need to understand J&Q codes.

Thank you to our 2026 sponsors!

ParetoHealth: ParetoHealth empowers midsize employers with a long-term solution to reduce volatility and lower overall health benefits costs. Visit ParetoHealth.com/Spencer to learn more.

Samaritan Fund: A program that connects those who need help to the support they need. We are proud to offer the Samaritan Fund Program. Visit SamaritanFundProgram.com to learn more.

Vālenz Health: We're Vālenz Health, your partner in improving health literacy, reducing plan spend, and delivering high-value healthcare. Visit ValenzHealth.com to learn more.

Imagine360: Imagine360 helps self-funded employers save on healthcare with smarter health plans. Cut expenses by 20-30% with custom solutions. Contact us today at Imagine360.com.

Chapters:

(00:00:00) Intro: The Hidden Problem of J&Q Codes 

(00:04:13) Rob's Background & The Genesis of Leap Health 

(00:08:24) Why Hospital "Buy-and-Bill" Margins Drive Up Costs 

(00:13:22) How Leap Health Provides Transparent, Zero-Margin Pricing 

(00:16:31) Shifting Site of Care: The Power of Home Infusions 

(00:23:44) Overcoming Headwinds: Patient Engagement & Plan Design 

(00:27:01) Taking Over the Supply Chain to Bypass the "BUCA" PBMs 

(00:32:51) Stop-Loss Renewals: Why Identifying J&Q Codes is Critical 

(00:37:04) Saving $700,000 on a Single Gout Patient 

(00:41:39) The Future: Unbundling the Health Plan & "Point Solution Fatigue" 

(00:45:41) Closing Thoughts: Why Consultants Must Request J&Q Code Data

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