Building brand reputation with great support even when issues arise with Aaron Quinn (Founder and CEO of eHouse)
Retention Chronicles
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How to Keep Your Customers Engaged
Mariah: I think that the brands who not only focus on like driving additional revenue in these highly engaged touch points, but also focus on educating both on products and brand are the ones who are really thinking about it the right way. Mariah: The hardest part is for people to remember, it's the time you know the most about the customer. And sometimes that means content. Sometimes that means buy something else. But if you're truly driving value of like, hang on, we noticed you didn't get this, you should have gotten this," she says.
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