The Tens, You Get What You Tolerate

If you can have a quality process, where you get the owner's top ten expectations. The other percentage of your journey is actually making sure that it happens and that it's being enforced in the field. Safety and quality is not something tha you can delegate. If if anybody is messing up work and installing bad quality work, it's because the person above them doesn't care about it. I remember talking to everybody on the podcast about field engineer superintendents, well, the field engineer should be checking. No, you get your butt out of that office and you go out there with that field engineer and you ask the questions, and you make sure it's right. There's a big