AI Rebuilding Customer Support

Leo Laporte and Paris Martineau go head-to-head over whether today's AI breakthroughs are truly unprecedented or history repeating itself. Hear what happens when the show's hosts use cutting-edge tools to challenge each other's optimism, skepticism, and predictions for the future of work.

• Something Big Is Happening
• Building a C compiler with a team of parallel Claudes
• Amazon's $8 billion Anthropic investment balloons to $61 billion
• Google is going for the jugular — by doubling capex and outspending the rest of Big Tech
• Google's Gemini app has surpassed 750M monthly active users
• OpenAI's Meta makeover
• ChatGPT's deep research tool adds a built-in document viewer so you can read its reports
• Alexa+, Amazon's AI assistant, is now available to everyone in the U.S.
• Amazon Plans To Use AI To Speed Up TV and Film Production
• AI didn't kill customer support. It's rebuilding it
• Worried about AI taking jobs? Ex-Microsoft exec tells parents what kind of education matters
  most for their kids.
• A new bill in New York would require disclaimers on AI-generated news content
• AI Bots Are Now a Signifigant Source of Web Traffic
• Crypto.com places $70M bet on AI.com domain ahead of Super Bowl
• Frontier AI agents violate ethical constraints 30–50% of time, pressured by KPIs
• How To Think About AI: Is It The Tool, Or Are You?
• LEO! Reliability of LLMs as medical assistants for the general public: a randomized preregistered study
• HBR: AI Doesn't Reduce Work—It Intensifies It
• As AI enters the operating room, reports arise of botched surgeries and misidentified body parts
• Waymo Exec Admits Remote Operators in Philippines Help Guide US Robotaxis
• Medicare's new pilot program taps AI to review claims. Here's why it's risky
• Section 230 Turns 30; Both Parties Want It Gone—For Contradictory Reasons
• Meet Gizmo: A TikTok for interactive, vibe-coded mini apps
• The Evolution of Bengt Betjänt
• Uber Eats adds AI assistant to help with grocery shopping
• Is having AI ghostwrite your Valentine's Day messages a good idea?
• As Saudi Arabia's 100-Mile Skyscraper Crumbles, They're Replacing It With the Most Desperate Thing Imaginable
• YouTube Argues It Isn't Social Media in Landmark Tech Addiction Trial
• 'Man down:' Watch Amazon delivery drone crash in North Texas
• Understanding Neural Network, Visually
• Leo's AI Journey
• The TIMELINE
• TWiT x 2 in Super Bowl commercials

Hosts: Leo Laporte, Jeff Jarvis, and Paris Martineau

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