Low trust, metrics, and communication plumbing

What do we mean when we talk about what "The Business" wants? Aren't we part of the business? If not us then who? Andrea and Ray discuss the tension between roles, and the alienation experienced from both sides.

LINKS

• Dr. Nick Morgan (communications coach)
• Paper: “A grounded theory of coordination in remote-first and hybrid software teams” by  Ronnie de Souza Santos and Paul Ralph
• How Empathy Drove Grace Hopper's Software Development by Andrea Goulet
• ACL2: A Computational Logic for Applicative Common Lisp

HOSTS

• Andrea Goulet LinkedIn | andreagoulet.com
• Ray Myers LinkedIn | Mender.AI

ABOUT EMPATHY IN TECH

Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:

• Closing the empathy skills gap by treating empathy as a technical skill.
• Teaching technical empathy through accessible, affordable, actionable training.
• Building community and breaking down harmful stereotypes and tropes.
• Promoting technical empathy for ethics, equity, and social justice.

Learn more at empathyintech.com