The Glossy Podcast cover image

Sene’s Ray Li on creating the Netflix of fashion: 'Each person has a unique shopping experience'

The Glossy Podcast

00:00

Is Your Customer Satisfaction Guaranteed?

I mentioned your the ip programe. Know about your customer's loyalty. Are they coming back? A, maybe match the bottom to the top or ya, how often are they shopping with you? Ya, yaso, i think. So it's so important for us the nail tat for order. I think one of the matricks that's been really cool for us is that normally, anormal ecom in apparel, if the refund rate, depending on who you are looking at,. For us, it's about 12 %.

Play episode from 23:42
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app