Giving constructive feedback using What? So what? Now what?

This holiday season, we’re revisiting one of our most popular episodes featuring communication expert Matt Abrahams. Learn how to stay calm, concise, and confident in spontaneous conversations — from job interviews to everyday workplace interactions.

You’ll learn:

• How to manage anxiety in high-stakes communication moments
• Simple structures (like “What? So what? Now what?”) to keep your responses clear and memorable
• Practical strategies for handling interviews, feedback, small talk, and even email with confidence

Show Notes

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Guest Resources:

Think Fast, Talk Smart Podcast: https://www.gsb.stanford.edu/business-podcasts/think-fast-talk-smart-podcast

Think Faster, Talk Smarter (Book): https://www.amazon.com/dp/B0BW2DNZHX/ref=tsm_1_fb_lk

Matt Abrahams on LinkedIn: https://www.linkedin.com/in/maabrahams/ 

Career Contessa Resources:

Book 1:1 career coaching session: https://www.careercontessa.com/hire-a-mentor/

Take an online course: https://www.careercontessa.com/education/

Get your personalized salary report: https://www.careercontessa.com/the-salary-project/

Sponsor:

Right now, Merit Beauty is offering our listeners their Signature Makeup Bag with your first order at meritbeauty.com.

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