You're Their Equal, Right?

You're not subservient to them, right? You know, what i think it ties back to is somebody, the sales person, giving herself for himself, credit for who he is and what she knows. And as you advise in your book, that responsiveness is what really is going to make a positive impression on the person. They don't expect you to be perfect, but they do expect good service and responsiveness. So if you can stand out as a powerful listener, i mean, you will just set yourself apart."