How Do We Reduce Number of Total Incoming Calls?

On an average, most more calls have to do with a non drivable vehicle than a dris. Once we know the factors that are impacting, that are causing those calls, maybe we can a used them to our advantage. I i am sceptical that we can get to the bottom of, how do we reduce number of total incoming calls by using this particular piece of information around drivable verses non driv so i think thike generally approaches like, ah, if i was interviewing someone, i'd probably not ask that specific question.