Intercom’s Jonathon Colman on why content designers should do less
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Content Design Intercom Is the Whole Stack
content design intercom is the entire stack. So it goes all the way from surface down to strategy, where content designers influence product and direction. And so what we spend most of our time doing is working in systems and not sentences. If you get all those concepts right, then it's much easier to express them on the surface that work often goes much quicker.
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