Optimizing First Impressions at the Front Desk

In today’s episode, Dr. Killeen dives into why your front desk may be the most important part of your patient acquisition strategy. From answering the phone with energy to guiding callers toward an appointment, your front desk sets the tone. Learn about the “Three E’s” to listen for—Energy, Empathy, and Edification—and how to coach your team to deliver a white-glove experience every time.

To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.