Why people adopted digital payments

Between 2019 and 2023, the number of electronic transactions tripled in six Latin American economies. The share of adults using digital wallets, mobile money, and mobile bank accounts went from 3% in 2011 to 40% by 2021. A region that not long ago was defined by financial disasters, hyperinflation, and deep mistrust of banks has become one of the world's leading examples of how digital payments can transform an economy.

Diego Vera-Cossio edited Beyond Cash, The Digital Payments Revolution in Latin America and the Caribbean, the Inter-American Development Bank's new regional microeconomic report on digital payments. He tells Tim Phillips how the effects of this revolution are more profound that freeing people from the need to carry cash. In Santiago, bus robberies fell when drivers stopped handling cash. In Brazil, firms in the most cash-intensive sectors grew substantially after the instant payment system Pix launched. In Colombia, people without any credit history started borrowing formally after being nudged to receive their social program payments digitally. And in Bolivia, where 80% of the workforce is informal, people are scanning QR codes at street market stalls. 

The question Diego, his colleagues, and policymakers int he region and beyond, are now trying to answer is how to build on all of that, and how to make it stick.

The research behind this episode:

Vera-Cossio, Diego A., ed. 2025. Beyond Cash: The Digital Payments Revolution in Latin America and the Caribbean. Latin American and Caribbean Microeconomic Report. Washington, D.C.: Inter-American Development Bank.

To cite this episode:

Phillips, Tim and Vera-Cossio, Diego A. 2026. "Beyond Cash: The Digital Payments Revolution in Latin America and the Caribbean." VoxDev Talk (podcast). 

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About Diego Vera-Cossio

Diego A. Vera-Cossio is a senior economist in the Research Department of the Inter-American Development Bank, where he works on social protection, financial inclusion, digital payments, and the design of public programmes in Latin America. He holds a PhD in Economics from the University of California, San Diego. 

Research cited in this episode

Dominguez, Patricio. 2022. "Victim Incentives and Criminal Activity: Evidence from Bus Driver Robberies in Chile." Review of Economics and Statistics 104 (5). Exploits the reform that removed cash from Santiago buses to show that eliminating the cash target reduces robbery rates. The bus driver no longer carries anything worth taking.

Vera-Cossio, Diego A., Bridget Hoffman, Camilo Pecha, and Carla Hernandez. 2024. "Does Adopting Digital Payment for Cash Transfers Improve the Financial Inclusion and Financial Well-Being of Low-Income Households?" IDB Research Insights. A randomised experiment in Colombia: unbanked beneficiaries of a social transfer programme were randomly encouraged to receive payments into digital wallets. Those who switched had fewer failed payment attempts, could check their balance without internet access via SIM, and were more likely to take out a formal loan for the first time.

Inter-American Development Bank. 2024. Fintech Ecosystem in Latin America and the Caribbean Exceeds 3,000 Startups. Survey counts of fintech companies in Latin America and the Caribbean. Found roughly 700 fintechs in the region in 2017 and more than 3,000 by 2023, with 20% of them offering payment-related products.

More VoxDev Talks on this topic

Mobile money in Ghana: Lessons for boosting financial inclusion: Tim Phillips speaks with Francis Annan about what the Ghanaian mobile money experience reveals about reducing fraud and misconduct in rural financial systems, and what that means for how mobile money can serve the very poor.

Mobile money markets and financial inclusion in Africa: Nicola Limodio discusses what happened when mobile money operators in Africa were required to make their platforms interoperable, lowering fees but also reducing rural coverage. A direct parallel to the interoperability debate in Latin America.

Related reading on VoxDev

Digital financial services go a long way: Evidence from Mexico: evidence on how expanding digital payments and digital financial services affects spending, savings, and economic outcomes in a large middle-income country.

The wide-ranging benefits of fostering financial inclusion in Mexico: on how policies that bring people into the formal financial system in Mexico produce benefits that extend well beyond the financial sector itself.

VoxDevLit: Mobile Money: a curated literature review covering what research has established about mobile money, financial inclusion, and economic outcomes, useful for anyone who wants a broader picture of the evidence base behind the episode.