We are building a global network of people doing human-centred work.
Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup
________________________
Take the FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion
→ https://www.thisishcd.com/learning/introduction-to-journey-management
When Chelsea Mauldin began bringing
design thinking into the U.S. government, she was met with scepticism — design was still seen as “throw pillows and pretty fonts.”
In this deep and fascinating episode, Chelsea — Executive Director of the Public Policy Lab in New York — joins Gerry Scullion to share her journey from urban planning to pioneering human-centered design in federal and municipal agencies.
They discuss:
✅ How design entered the public sector during the Obama era.
✅ Why half the real work happens after the design phase.
✅ Building trust, ethics, and change in complex systems.
✅ The People Say project — a groundbreaking, public repository for civic research.
✅ What AI means (and doesn’t mean) for the future of public services.
🎧 A must-listen for anyone working in service design, policy, or civic innovation.
________________________
Discover & Connect → https://www.thisishcd.com/directory
Train my organisation → https://www.thisishcd.com/training
Claim partner discounts → https://www.thisishcd.com/partners
Publish an Article → https://www.thisishcd.com/blog
Courses → https://www.thisishcd.com/courses
________________________
Creators & Guests
- Gerry Scullion - Host
- Chelsea Mauldin - Guest
- Stef Murphy - Producer
- Serdar Mele - Editor
Click here to view the episode transcript.
