Out of the crisis

In 'Out of the Crisis,' W. Edwards Deming describes the foundations for a completely new and transformational way to lead and manage people, processes, and resources.

Originally published in 1982, the book emphasizes the need for a transformation in management style and governmental relations with industry.

Deming's theory is based on his famous 14 Points for Management, which contradict many standard practices of the era, such as production quotas and management by inspection.

The book stresses the importance of long-term commitment to new learning and new philosophy, innovative plans, and continuous improvement in product and service quality to ensure future success and sustainability.