#78643
Mentioned in 1 episodes

The Convenience Revolution

Book •
Author
Shep Hyken

Mentioned by

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 Shep Hyken

Mentioned in 1 episodes

Mentioned by
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Shep Hyken
 when discussing how convenience became a competitive differentiator and illustrating Amazon examples.
AI Hype vs Customer Reality: The State of CX in 2026
Mentioned by
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Shep Hyken
 as a book about removing friction for customers.
Consistency Beats Heroics: Shep Hyken on Building B2B Customer Loyalty | EP60

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